PC Support Specialist

PC Support Specialist

Job Name: PC Support Specialist

SALARY: $17.35 per hour

PC Support Specialist

In this position, the candidate will travel to Saratoga Bridges work locations in Saratoga County, troubleshooting and installing systems onto our PCs. They may meet with the phone, copier, or network vendors to supervise their work. PC, printer, fax, copier, and iPad fall under this roles responsibility.

To Be Qualified for this Position:

  • PC (Windows) experience in troubleshooting – Basic Windows hardware and software troubleshooting skills
  • Basic network troubleshooting – fax machines, printers, copiers and iPads
  • Familiarity with Microsoft Office
  • Computing Technology Industry Association (CompTIA) A+ – Certification or equivalent or ability to get certification within one (1) year from date of hire
  • Valid NYS Driver’s License

In this position, some of the responsibilities will be:

  • Installs new machines
  • Adds local rights and privileges as needed for local installs
  • Travels to worksites
  • Terminates local accounts as directed
  • Maintains updated PC support training
  • Sets up webinars for remote site personnel
  • Troubleshoots basic problems, such as printer jams, network connectivity, and fax communication issues
  • Conductions audits of physical security for PCs, faxes, printers, and network equipment at remote locations and report finding to the Director and Assistant Director of IS
  • Tracking and reporting out on job tasks as assigned
  • Reviews PC functionality
  • Reviews the security and access of HIPAA relation information for breaches, lapses, and appropriate access of users
  • Assists with IT duties as assigned for coverage when other IT staff are off
  • Participates in on-call rotation for on-call phone coverage
  • Meets with vendors as assigned
  • Provides on call support for PC and software needs

Job Type: Full-time

Pay: $17.35 per hour

COVID-19 considerations:
Temperatures taken upon arrival, social distancing, surfaces cleaned and disinfected daily, masks worn daily, masks, gloves and other PPE provided to you