A NOTE TO THE RESIDENTIAL DEPARTMENT:
Please DO NOT register the house land lines as the contact number for MFA.
In an effort to secure our accounts here at the agency, we will be requiring users to set up multi-factor authentication on their O365 accounts (SharePoint and Email). What is multi-factor authentication, or MFA? You already use this if you use an ATM card to access your bank account. You need both your ATM card and the PIN to get into your account. Each is a factor that must be present, or you don’t get in. In the case of your O365 account, MFA requires that in addition to your password, that you provide an additional piece of information to prove your identity. You will either provide a telephone number so you can receive a text with a code, a phone call with a code, an email address, or use the Microsoft Authenticator app to generate a code. Let’s take a look at how we set up the text/call and email options first.
Once your account has been set up to require MFA, you will receive a screen like this letting you know you need to begin the set up process:
Clicking Next will take you to the screens where you will provide a phone number and then an email address. Here’s the first screen:
If you would like additional information on setting up your phone and email as contact points, follow this link from Microsoft.
You can also use the Microsoft Authenticator app to sign in. Use this link to download the app to your iOS or Android device.
Once you have downloaded the Authenticator app, you can receive push notifications on your device, or you can open the app to get a verification code. Next, follow these steps:
If you use the Microsoft Authenticator app to get verification codes, then when you open the app you see a number under your account name. This number changes every 30 seconds so that you don’t use the same number twice. When you’re asked for a verification code, open the app and use whatever number is currently displayed. Here’s how this works:
Once you have established your MFA methods, you may want to make changes when something changes, e.g., you get a new phone or PC. Here’s a handy link that will take you right to the page where the old devices can be removed and the new ones added: Security Info Page
1. Click on the Logon to the employee portal button on the employee page and sign in to your O365 work or school account and then go to your My Account page.
2. Select Security info from the left navigation pane or from the link in the Security info block, and then select Add method from the Security info page.
3. On the Add a method page, select App password from the list, and then select Add.
4. Type the name of the app that requires the app password, and then select Next.
5. Copy the text from the Password box, paste (Ctrl-V) the password in the password area of the app (in this example, Outlook 2010), and then select Done.
6. Open the app you created the app password for and paste the password when asked for it. You should only have to do this once per app.